Frequently asked questions

Customer Service

Where can I see your paintings on display?

My paintings are exhibited from time to time in various places in South-East Queensland, Australia. To be the first to know about upcoming exhibits you can subscribe to my mailing list.



How can I contact you?

Send me a message through the Contact page.



Shipping & Delivery

Do you ship internationally?

Yes, I can ship anywhere in the world. The shipping charges will be calculated based on the destination.



How long will it take to receive my order?

It usually takes no more than 10 working days within Australia. International orders vary depending on the destination, but to be on the safe side you should allow up to 4 weeks to receive your order.



How do I track my order?

Once your order has been shipped I will email you the tracking number.



Returns & Refunds

Do you offer refunds or exchanges?

If your artwork arrives damaged you may request a refund by emailing me on info@nainaibird.com. All reproductions have a 100 year warranty against colour fade.



What is your cancellation policy?

You can request to cancel your order anytime before it has been shipped.



Product Care

Where can I get the artwork framed?

Any professional framer will be able to frame the artwork for you. I recommend that you ask for museum quality framing to match the high quality of the reproduction work as well as to ensure the longevitiy of your artwork.



Commission Artwork

I would like to buy the original painting, is it for sale?

The original paintings are being held in my private collection to pass onto my family as part of their cultural heritage and therefore are not for sale. If you would like to enquire about a commissioned painting you can send me an email through the Contact page.



Payment & Processing

Can I buy the artwork already framed?

I don't sell the reproductions already framed because framing is a very personal choice that depends on the look and feel of where you want to hang the artwork.



Do all the artworks come with a certificate of authenticity?

Yes, they do.



How can I pay for my order?

You have three payment options: 1. Online bank transfer - payment must be cleared before I begin processing your order. 2. Paypal 3. Visa, Mastercard, American Express or Diners Club.



Privacy Policy

Is your website secure?

My website store checkout is secured using HTTPS / TSL encryption to ensure it is safe for customers to purchase online. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers. The online payment options are PCI compliant.



How do you ensure my privacy?

Names and contact details are not shared with anyone else. I will only email you to communicate about your order or to send you updates if you have subscribed to my mailing list.